• Diploma

Diploma in Tourism and Hospitality Management (Level 5)

The Diploma in Tourism and Hospitality Management course concentrates on the management practices and techniques used by managers in the Hospitality industries and will provide learners with a clear understanding of how an effective customer care and service operation can be integrated into hospitality organisations.

The course also introduces learners to the marketing approaches used in the industry and will also highlight the value and importance of the human resources function of organisations.


Human Resource Management in Hospitality Industry

Customer Care and Service

Hospitality Marketing

Management of Hospitality and Tourism

Entry Requirements

  • Certificate in Tourism and Hospitality
  • An approved Certificate or Diploma in a relevant area of study
  • An approved training or vocational certificate in the area of hospitality and/or tourism

Relevant experience is taken into consideration for students 21 years of age and over who have not completed any formal qualifications.


Exemptions are on a subject-for-subject basis and may be awarded at the discretion of the awarding body provided applicants already possess a relevant qualification at an appropriate academic level.

General Learning Objectives of the Course

On completion of the course learners will:

  • Be familiar with the key hospitality management principles and practices
  • Be in a position to propose marketing strategies and tactics which can assist hospitality organisations
  • Understand the importance of recruiting, training and developing staff that can contribute to the success of organisations
  • Have an understanding of the key elements of an effective customer care system that can provide maximum satisfaction to current and potential customers
  • Be able to develop plans of action that can contribute to the development of products and services for the hospitality and tourism industries